FAQ

Product Questions

1. What types of fishing gear do you offer?

We offer a wide range of fishing gear including fishing lines, reels, rods, baits, and accessories. Our product categories include All Fishing Line, All Freshwater Reels, All Freshwater Rods, Bladed Jigs & Chatterbaits, Buzzbaits, Crankbaits, Hard Baits, Ice Fishing, Jerkbaits, Kits and Variety Packs, Line, Line Accessories, Paddle Tail Swimbaits, Reel Accessories, Reels, Rod & Reel Combos, Rod Accessories, Rods, Soft Baits, and Spinnerbaits.

2. Are your products suitable for both beginners and experienced anglers?

Yes, our products cater to both beginners and experienced anglers. We offer a variety of kits and variety packs that are perfect for those just starting out, as well as specialized gear for more advanced fishing techniques.

Shipping & Delivery

1. What are my shipping options?

We offer two main shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, typically delivering within 10-15 days after dispatch.
• Free Shipping: For orders over $50, we offer free shipping via EMS, which usually takes 15-25 days after dispatch.

2. How long does it take to process my order?

Orders are typically processed within 1-2 business days. Once processed, your order will be dispatched and you will receive a confirmation email with tracking information.

3. Do you ship internationally?

Yes, we ship worldwide, excluding Asia and a few remote areas. Please check our shipping policy for more details.

Returns & Refunds

1. What is your return policy?

We offer a 15-day return policy. If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. Please refer to our Returns Policy for more details.

2. How do I initiate a return?

To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. We will guide you through the process.

Payment & Account

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal.

2. How do I update my account information?

You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.

3. What should I do if I have issues with my payment?

If you encounter any issues with your payment, please contact our customer support team at [email protected] for assistance.

Customer Support

1. How can I contact customer support?

You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.

2. What are your customer support hours?

Our customer support team is available Monday through Friday, 9 AM to 5 PM (EST).