At Cheap Fishing Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges policy. Please read the following information carefully to understand our process.

Return & Exchange Process

To initiate a return or exchange, follow these steps:

  1. Contact Us: Within 15 days of receiving your order, please contact our customer service team at [email protected] to request a return or exchange. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, including all accessories and documentation. Ship the package to the provided address using a trackable shipping method.
  4. Processing: Once we receive your returned item, our team will inspect it and process your return or exchange within 5 business days.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Cheap Fishing Store Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and quantity]
  • Reason for Return/Exchange: [Provide a brief explanation]
  • Preferred Resolution: [Refund/Exchange for a different item]

Please provide the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Timeline and Method

Once your return is processed, your refund will be issued within 5-7 business days. The refund will be credited back to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Line Accessories: Items such as hooks, sinkers, and swivels.
  • Soft Baits: Any soft plastic lures or baits.

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].

Thank you for shopping with Cheap Fishing Store!