Shipping Information

At Cheap Fishing Store, we strive to deliver your fishing gear as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and any customs delays.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges policy. Please follow the steps below to initiate a return or exchange:

  1. Contact Us: Within 15 days of receiving your order, please contact our customer service team at [email protected] to request a return or exchange. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, including all accessories and documentation. Ship the package to the provided address using a trackable shipping method.
  4. Processing: Once we receive your returned item, our team will inspect it and process your return or exchange within 5 business days.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #12345

Body:
Dear Cheap Fishing Store Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

Item(s) to Return/Exchange: [List the item(s) and quantity]
Reason for Return/Exchange: [Provide a brief explanation]
Preferred Resolution: [Refund/Exchange for a different item]

Please provide the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Timeline and Method

Once your return is processed, your refund will be issued within 5-7 business days. The refund will be credited back to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Line Accessories: Items such as hooks, sinkers, and swivels.
  • Soft Baits: Any soft plastic lures or baits.

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].

Thank you for shopping with Cheap Fishing Store!